Archive for January, 2012

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Semiotics & Nonverbal Communication

Monday, January 30th, 2012

 

Open Your Eyes- Nonverbal Communication Is Everywhere!: Using Semiotics to be aware of nonverbal communication using the METTA method

Nonverbal communication is everywhere.  Looking at nonverbal communication from a semiotic perspective, and how each nonverbal cue and element is a sign, such signs are everywhere.  Yes, everywhere.  Juri Lotman calls all the semiotic signs around us the “semiosphere” and if they are everywhere and all around us, it is easy to lose sight of some and also over-emphasize some to the detriment to others.  Additionally, if these signs are everywhere, it is important not just for semioticians to study semiotics, but everyone.

Imagine you are watching a movie and then watching the same movie with the 3D glasses you see above.  Everything is still the “same”, but you see each sign differently.  You become more aware of each cue and element and each becomes more vivid.

My METTA acronym, as used for my research, does that for nonverbal communication- it takes the gestalt nature of nonverbal communication and allows the “whole” to be viewed through the parts that make it up uniquely in that specific situation.

 METTA represents Movement, Environment, Touch, Tone, and Appearance.  This article will briefly explain each through the perspective that in any given interaction, there are numerous nonverbal cues and elements present that affect both you and the other person(s).  Being aware of these cues and elements can help you engage others in a more accurate way you intended to communicate, as well as understand the thoughts, emotions, attitudes and actions of others.

Movement- Movement, or body language, is what comes to mind when most people think of nonverbal communication.  Yes, it is very important; however it is just one element.  By the way, if you think body language is 90% of the way we interact with others, I insist you [read this].  Movement includes: hand gestures, facial expressions, body posture, eye gaze and contact, head tilt, head nodding, and body orientation.

Keep in mind when studying and observing body movement, it can be both strategic and non-strategic.  This means, for example, some gestures are done purposely such as crossing your arms to display defiance, while other gestures are done unknowingly such as touching your neck or hair when nervous.

Environment- Easily forgotten and overlooked, this element plays a critical role during interactions.  The environment includes: the location, the room layout and design, distance, and time. Consider the difference of having a meeting at a coffee shop compared to the corporate boardroom and the different ‘message’ it has associated with it. Also, based on where you sit effects the situation too.  Research has shown that people tend to sit across from the other person during a competitive interaction and will sit side by side during a collaborative interaction.  Also the type of table is important- a study I conducted with experienced mediators, professionals who try to help find understanding and work out their differences, prefer to use circular tables compared rectangle tables.

Distance and the space between you and the other person have various meanings based on your relationship with the other person. When determining proper space and distance between people, think about how the last time you encountered a ‘space invader’ and how uncomfortable it felt. 

Chronemics, the study of time, reminds us how important time is based on length, such as how long or short th time is for which you are speaking.  Speaking and listening time length plays a pivotal role in developing rapport.  Consider the difference between making preliminary “small talk” first and going directly into a negotiation before even asking the person their name.  An important metaphor for time is TIME IS MONEY. However do not forget that it is not the only way time is perceived.

Touch- for the majority of my research in haptics, or the study of touch, I limit touch to shaking hands.  Consider the first impression, specifically during professional interactions, you have with another person.  Your handshake is part of your greeting.  Is your handshake bone-crushing or the other end of the extreme, flimsy like a dead fish?  Also, notice how some people will shake the hands of only certain people in room- think about the impression that has on others.

Tone- Yes, the saying “It’s not what you say but how you say it” is incredibly important but it does not mean the actual words are not important.  Research on voice tone has indicated a correlation between decibel level and perception of the speaker lacking confidence, being assertive, and being aggressive.  Tone variance and valence can be subtle yet a great opportunity to understand a person’s attitude and emotion.

Appearance- Often I say the first step to looking good is looking good.  This means putting a genuine effort into your appearance is important as research has shown our first impression is often made prior to speaking.  Dressing inappropriately for the situation does not just mean under-dressing but also over-dressing as well.  Wearing a business suit to an informal meeting could send negative signals just as wearing ripped jeans and thongs (that’s flip flops for my North American audience!) can. 

METTA has helped and still helps me not only with my PhD research but also in the everyday context including my law enforcement work, mediation sessions, consulting jobs, and other daily interactions. Just like when you put on the 3D glasses and the movie’s content doesn’t change but rather gives a clearer, more vibrant picture, the same is true with METTA. The interaction remains the same, however now you will be able to see things in a clearer way that allows you to encode your message more accurately while also being able to decode the nonverbal elements and cues that are present.

 © Jeff Thompson 2012

Learn more about semiotics and nonverbal communication by following me on twitter: @NonverbalPhD

This article is part of a series for Semionaut.net explaining semiotics and nonverbal communication based on the author's PhD research at Griffith University Law School.

Posted in Australasia, Making Sense, Semiotics | No Comments »

Network: Cathy

Saturday, January 21st, 2012

 

Heads Up Down Under

Where are you?

Since mid-August 2011, along with my husband and our two young chuldren, I've been back from UK in Australia and living in Sydney. Currently we are in Palm Beach, at the tip of the Pittwater Peninsula, approximately 40kms from the CBD (central business district). Renowned for being the rich and famous’ holiday home paradise, at the northern end of the surfing mecca strip that runs all the way down to Manly (40 mins south on the L90 express bus) and the filming location of TV soap ‘Home and Away’ – us Maisanos arrived all white-skinned, smelling of SPF 500 and sought out a reasonably-priced beachside cottage to rent that we remain captive in between the harsh sunlight hours of ten til four daily, enjoying Tin Tin on PS3. So we are not exactly rubbing shoulders with the celebs yet.

With the commencement of the property decline twelve months ago, many Aussies are frantically trying to free up second homes. Neighbouring properties are plastered with large ‘for sale’ boards and according to estate agent reports, are undergoing massive price reductions. For us though, the price tags still beggar belief and we soon feel as fish out of water and a long way from Hastings, East Sussex (our UK home).

Our first four months were spent just south, near Avalon. It’s different again. ‘Posh hippie’ best describes it. Educated, international, married to the surf and sand over 55 set with teenagers looking like the offspring of Hawaii’s watermen.   Intermingled with it, is the ‘Tradie Elite’ – the tradespeople who have cashed in on a decade of renovating homes all over Sydney. Once these two types wouldn’t have lived within a five minute 4×4 drive of each other, but they mingle well and with many people barefoot and/or wearing white floaty kaftans or sleeve tattoos on golden bronzed skin they look alike too.

So why the return to Australia?

There’s nothing like an ageing mum’s illness to call you home for one. The want for our children to experience being ‘little Aussies’ and for us to reconnect with our homeland after ten and a half years living in the south of England.

What have you been doing so far?

I would like to see as much of eastern Australia as possible in twelve months. Whilst yet to step back into paid work in semiotics and ethnography, the home schooling of life in Australia has begun. Travels thus far include Brisbane, Queensland’s Gold Coast, Canberra (the Nation’s Capital) and the New South Wales Central Coast. Yet to return to Melbourne, our home city, but feel that we will save the best for last! Tasmania is an absolute must too.

From your semiotic & ethnographic perspectives what are the immediate changes and continuities that strike you after a number of years away?

·      Lessened tolerance of others (‘she’ll be right mate’, ‘give everyone a fair go’ not as much as one might think – blatant racial and gender discrimination may reside within conversation; Australia has lowest employment rate among western world for employing people with disabilities; no solution for Asylum Seekers)

·      Strengthening of Aussie Dollar has evoked some newfound arrogance: some think the bubble won’t burst, others are less confident. (Beginning to tuck in on the spending. Retail downturn now evident. Brands feeling the hit now – eg. Surfwear giant Billabong stock plunged 44%)

·      The mining sector regarded as the ‘liferaft’ for nation’s economy (but poses serious risk for pristine environments where soil is described as so pure, ‘you could eat it.’)

·      Traffic congestion increase (families now with average 2 to 3 cars; cargo shifting off the railways and onto the roads) 4×4 is king. Driving is aggressive

·      Obesity figures now higher than the US

·      Kids Master Chef massive here

·      Indigenous culture taught in school beyond mere lip service, to understanding regional tribes and native language

·      Skin care clinics and pathology centres line retail high streets

·      Doctors’ consultations cost more! Rebates seem less

·      Surfboards made in China and sold for half the price of Ripcurl and outrage ‘true blue Aussies’

·      Fifteen year drought broke and rains are heavy, often lasting days. Storms are wild. Ligtning blinds. Thunder deafens.

·      Glamour set no longer reside in magazines’ ‘social pages’ but party pages, rarely promoting good causes and fundraising

·      More obsessed with home renovations and housing prices (irony in that Baz Luhrmann’s film The Great Gatsby has just finished filming here – a story with themes of greed)

·      Twitter, Facebook obsessed (feels even more prevalent than in the UK)

·      ‘Frugal’ and ‘second-hand’ are not words we hear or see written much in articles

·      Seeking out ‘white heritage’ within Australia has developed (eg. Ancestry.com is big; TV series ‘Who’s Been Sleeping in My House?’)

And your lingering impressions?

Warm skin; Passersby smiling; Fresh fruit shops; Divine mangoes sold roadside in boxes of 20 for £10!; Rarely feeling apologetic: ‘No worries’ rules in language; Daily ice-cream; A-grade cafés; Free parking still exists in places; New buildings and sculptures within new cityscapes; Minimal to no black worn by cityworkers; Bush blossom; Frangipani petals and Jacarandah blue petals as ground covering; No colds and flus in January and Selleys BBQ wipes products for cleaning the barbie!

Posted in Australasia, Culture, Making Sense, Network, Semiotics | 2 Comments »

Blue: the grown-up face of green concerns

Monday, January 16th, 2012

 

How best to banish those January blues? By tackling the problem head-on, perhaps, with a brief note on the semiotics of colour.

A recent article in The Economist makes a pertinent observation about the motor industry’s colour of choice when communicating its green credentials – isn’t it interesting that it’s not, well, green? Fiat, Mercedes-Benz and (most notably in the UK at least) Volkswagen all favour blue when it comes to matters environmental.

The colour blue has about as many direct and associative meanings as it has shades, but in the commercial world at least, one thing is clear – when it comes to corporate identity, blue is a safe bet. Among other things, it lends gravitas and austerity to Barclays and a slew of financial services brands; it connotes cool, clear thinking at IBM; and it has become the de facto colour of social networking thanks to its adoption by Facebook and Twitter. In combination, these codes help elevate the colour blue to a potent signifier of collaborative professionalism – what organisation would not want to project that about itself?

A recent brand renaming exercise at a previous agency saw a client spend tens of thousands of pounds over several rounds of research, only to pull the plug, resolving instead to “just stick the existing name in blue”. Blue, it seems, was the only thing that everyone could agree on – when making the right decision seems hard, choosing blue at least mitigates against making the wrong one. Or, to put it another way, nobody ever got fired for choosing IBM, and neither did the guy who chose to write the logo in blue.

Here in the UK, boardroom scenes in the TV series The Apprentice are colour graded to enhance blueness, presumably in the hope of encouraging audiences to take more seriously ‘Captain of Industry’ Lord Sugar and his pageant of hapless wannabes. Watching the show won’t teach you much about making your way in the workplace, but it will leave you in little doubt that Blue Is The Colour Of Business.

When powerful commercial codes of blueness are yoked to the elemental associations of pale blue with the life-giving forces of water and sky, it is clear why blue should become an irresistible choice for organisations keen to demonstrate that they are serious about getting green. Perhaps the shift to blue is also a belated sign of a cultural change that has been underway for many years. The green movement is growing up: no longer the reserve of a niche of dedicated ‘cabbage patch’ activists, it is now big business, with major organisations increasingly embracing it as a core element in sustainable strategy.

Source: http://thinkblue.volkswagen.com/blue_projects/blue_symphony

 © Tom Lilley 2012

Posted in Art & Design, Clients & Brands, Consumer Culture, Culture, Emergence, Europe, Making Sense, Semiotics | 1 Comment »

6 Theses on Pinkification

Saturday, January 14th, 2012

 

Don't know if you’ve noticed but pink is everywhere in the semiosphere at the moment. There is a glut of lurid slap on every merchandising surface. It hides in typography with grey blue tints and appears as blocks of background colour.

Here are 6 theses on pink:

1.    Pink is the new orange. If the 1990s heralded Orange as the colour of the growth decade and a shorthand for progressive premium quality, is pink the more knowing and complicated hue for an era of sluggish consumption, a less optimistic more jaded shade of the future? Are we following Japan where pink has been the colour of kawaii in a country in hock to saccharine tweeness and where femininity combines the soft mothering and sexualized within broadly the same colour palette?

2.    Pink is the new solicitude. The colour has become a lazy shorthand for cordiality and attunement to customers. It says: ’We are clued in and brand-conscious’. Interesting for me in this context is the dramatic shift from red to bright pink in “For sale” signs in Central London for the post Christmas sales, almost as if the frequency with which struggling retailers place items on discount makes the less shrill and aggressive pink more apt. Pink, shorn of purely girly connotations, is in a very strong position as a default colour; it has arrogated to itself a whole range of communicative contexts. If we use the Roman Jacobson communicative functions framework, currently pink seems to have a footprint that covers the referential (to all the pink connotations of femininity), the conative (hedonistic prodding) and the emotive (the desire to be playful on the part of the communicating entity). It is also very phatic (gregarious contact with the viewer) holding the attention.

3.    Pink is infinitely adaptable. Pink bends the communication context to its corrosive will. It is the dominant colour for the 2012 Olympics where it is used as a neon substitute to signify the electrifying, youthful energy. It is used in other government communications where it would have been frowned upon in previous years, notably in Community Alcohol Partnership, Business Birmingham. It seems to have become the hue of young, consumerist exuberance hue alongside bright yellow for music media titles such as We Love Pop to Viva but is also the colour of choice for magazines like Vogue and Cosmopolitan. Hugh Fearnley Whittingstall uses the same yellow pink colour scheme for his new vegetarian cookbook. Brands such as HMV and T-Mobile use it as their signature colour but it is also becoming more acceptable for luxury brands to use with marques such as Swarovski and Storm using it prominently in recent print advertising Professional services have also fallen for the lure of pink with even upstanding legal firms such as Maitland Walker opting for the colour. Pink seems to be all the rage at the moment – the ultimate backlash against all types of chromophobia.

4.    Pink is becoming more variegated and nuanced in its sub codings for femininity. There is the lurid bright pink of Nicki Minaj, Lady Gaga and Jordan. In this context, pink is the burlesque of knowing, self-parodying play with an alibi and self-empowerment to the earnest livid red of the Mae West striptease. It has become the colour of giddy hedonism. An event called Ultimate Girls’ Day Out, a jamboree of fashion, giggles and make overs – a sort of hen do in a marquee – uses the colour on its website. Then there is the rose coloured pink of vulnerable matronly femininity of such as sanitary towels, pregnancy tests and pessaries. In the UK, Superdrug seems to use pink to position itself as the more girly and accessible alternative to Boots through use of pink. This is pink as squeamish and vulnerable. Then there is the lavender of purple shades of more mature womanhood such as used in the film poster for the Iron Lady. This is pink as imperious, sagacious womanhood, Laura Ashley without the chintz. Again, this is not all startlingly new but as pink becomes more prominent coding of meaning becomes more explicit.

5.    Pink is both the sign of soft, emotionally intelligent masculinity as much as it is aggressive femininity. In terms of the latter, pink has become the testosterone wash of emasculation in a culture of ‘misandry’. In Katie Price’s TV show, one scene showed her forcing male contestants to strip down to lurid pink briefs. The loud, pink office shirt has long been a sartorial signifier of what could be called ‘brave intimacy’. An emergent male quality. Interesting in this connection is the recent emergence of pink as sports strips. Everton FC now have a pink away strip. The Juventus away kit and Stade Français’s rugby team’s shorts are also pink. Does this indicate that pink is on the one hand becoming the new grey and not worthy of notice, on the other a sign of strength?

6.    Pink is contentious and ambivalent in the context of feminism and femininity. It is both the cladding of the new Amazonian media monstrosities mentioned above and the wry, scurrilous spray paint of their detractors. A range of recent books decrying the state of womanhood all use pink – presumably ironically – in the cover art. Living Dolls by Natasha Waters, The Beauty Myth by Naomi Wolf, One-Dimensional Woman by Nina Power and Female Chauvinist Pigs by Ariel Levy all use pink either as the typeface colour, background or as an accenting colour in their paperback editions. Is pink double coded, or even polysemous or are these authors thwarted by their desire to position their books as current and funky? I fear they’d be upset by the insinuation. There is certainly great ambivalence towards the colour. PinkStinks.org.uk has been set up to expose and excoriate the prissiness, princess culture. Recently on Facebook, there is a popular video showing a little girl astutely decrying the marketing of pink to girls. 

 © Chris Arning  2012

Posted in Art & Design, Consumer Culture, Culture, Emergence, Europe, Making Sense, Semiotics | 2 Comments »

It’s ‘just’ market research

Monday, January 9th, 2012

 

'You know nothing of my work'. Woody Allen calls on Marshall McLuhan to put right an unfortunate pontificator in a famous scene from Annie Hall.


Commercial semiotics claims an intellectual status derived from academia. And undoubtedly the story of how the discipline developed in the UK substantiates this.

The worlds of marketing and structuralist literary theory came together in the mind of Virginia Valentine during a lecture from Malcolm Evans. Today these figures, and the others from the early days of Semiotic Solutions stand in our mythos as culture heroes. Through them, and our own varied academic backgrounds, we mediate our right to a kind of moral ascendancy in the marketing world. After all we’re not just researchers – we’re academics too.

The dissertation I submitted for my masters in Material and Visual Culture at University College London was an attempt to engage with this myth. In it I tried to get to grips with what is at stake when we reference the academy in the commercial world.

This post can only really serve as a prompt for discussion – not even an effective précis of what I wrote. So forgive its narrow scope, though the word limit does serve as a convenient get-out clause. I’ll focus briefly on two figures as a a way to look at the relationship between the commercial and academic: A. J. Greimas and Raymond Williams.

I know about Greimas solely because of the semiotic square. So when it came to reading some of his work and attempting to contextualise this tool it was striking to see the sheer complexity of the algebraic system he developed and the small element that this method represents. The square has been wrenched from its context by the inquisitive and magpie (I’m borrowing the magpie metaphor from Andy Dexter, CEO of research company Truth) eyes of one or several researchers and to use it is hardly to employ a Greimasian approach.

Personally, though when I have used the semiotic square it has been to connote the depth of our thinking to clients, I don’t think they denote very much at all. Like an astrological chart drawn up by Renaissance magician John Dee they are important in the way the reveal our power and expertise, rather than in the way they inform our clients.

Secondly I want to mention Raymond Williams, notable for his powerful presence in our discipline through the ‘Residual-Dominant-Emergent’ code trajectory (a model that has similar magical power to the ‘semiotic square’).

Moreover we have truly inverted his ideological intentions. He was trying to create an adequate Marxist approach to culture when he coined the residual-dominant-emergent spectrum. The work of Williams (not someone who self identified as a semiotician) is central to British commercial semiotics.

And I think it is slightly callous of us to claim this as a signifier of our intellectual rigour as we have inverted his aims so dramatically. Williams helpfully outlined why the emergent is so valuable in capitalist society with a phrase that spookily pre-empts the way we speak to clients today: “if the thing is not making a profit or if it is not being widely circulated, then it can for some time be overlooked, at least while it remains alternative”. However, when he pointed this out, I don’t think that he hoped his theoretical framework would function in the way it has in commercial semiotics.

This isn’t an attack on the industry. On the contrary, I would emphasize the fact that our discipline is a highly effective one, and that the techniques we employ provide valuable output for clients. But this is a pragmatic and not a theoretical discipline, at least not in the academic sense. It is this technological quality that separates us from the Academy (and, as an aside, which makes new ‘Impact’ measures such a threat to quality social science research).

So what of academia? Of course, academia has been hugely important to many of us personally and to our industry as a whole, But I think the term ‘commercial semiotics’ points to a much more academic mode of working than is justified. Maybe there’s some latent guilt in the industry about betraying the academic, critical roots of the models we use – so we try to cling on to our connection with these origins. It has also been valuable to employ a mythology in order to provide our clients with what McLuhan has called an ‘instant vision’ of a more complex system.

Some clients balk at this academic mythology. And I believe we have outgrown it, just as as qual has outgrown psychology and PR has outgrown Bernays. It is my contention that we are underselling ourselves, not overselling ourselves, by clinging to the reassurance that we are not ‘just’ market researchers; and imagining for ourselves the mystical powers of the academic.

 

See Woody Allen chastise the intellectual pontificator here. Imagine if Woody Allen overheard one of us talking about residual-dominant-emergent codes, and conjured up Raymond Williams instead?

 

© Sam Barton 2012

Posted in Europe, Experts & Agencies, Semiotics | 1 Comment »

The engine electric

Saturday, January 7th, 2012

The rise of the electric car is reinvesting the modernist symbolism of electricity with new meaning.

For example, electric-car symbolism (e.g. Renault, BMW) often uses illuminated urban landscapes to reconnect with the optimism and exhilaration that surrounded electricity in the modernist city.

In the late 19th century, electricity replaced gas lighting in cities, symbolising the urban conquest of night, darkness, and the limitations of nature. It freed city-dwellers from the cycle of day and night which dominated the daily rhythm of their rural counterparts.

Until now, codes of sustainability have largely urged a return to natural finitude. They’ve been all about ‘knowing our limits’, understanding that nothing is endless, and returning to natural, seasonal cycles.

But with electricity promising potential renewability, and thwarting the whole principle of finitude, electric cars are going back to modernist meanings of electricity as infinite and limit-transcending. Ads for electric cars often show glittering cityscapes, or neon signs, rather than the natural environment that’s being ‘saved’.

The cultural interest of this story is such that ‘electricity’, as a theme, is now spilling into other sectors beyond cars. Blackberry’s night bikes campaign

the recreation of the Tron bike

 

and Beyonce’s perfume Pulse

all show that electricity is an idea that’s very much in vogue.

The symbolism of electricity today gives us a 21st-century twist on the 19th-century story of emancipation: a return to a world in which resources are limitless, the lights don't have to be turned off, and there need be no end to the story of modernity and progress.

In The Great Gatsby, the narrator describes Gatsby’s house, ‘lit from tower to cellar’ in the middle of the night, as being ablaze like the World’s Fair. This modernist dream of transcending the night – through spectacular and limitless expenditure – seems to be returning in the new cultural centrality of electricity.

Posted in Consumer Culture, Emergence, Europe | No Comments »